FAQ

Q. What should I do if I have a flat foot or a high arch?

A. A vast majority of the shoes we sell have removable orthotic inserts in them. These can be taken out and replaced by an orthotic that you know works for your foot type. Feel free to call or email and ask us for suggestions as well.

Q. Do all safety toes carry the same rating regardless of what material they are made of?

A. All footwear from us will carry the highest rating (ASTM 2413) There are shoes with lesser standards but we refuse to carry anything that doesn’t carry the highest possible rating.

Q. Should I buy my safety toes bigger than my normal shoe size?

A. Safety toes should have plenty of room around the toe box area since they can’t stretch or mold to your foot as you break it in. The shoes are sized to fit your regular size normally purchased. From time to time we do see differences due to various manufacturing processes and will normally indicate this in the shoe description.

Always try on your shoes in a clean carpeted area with the sock that you normally use and any custom orthotics that you normally use. Shoes that are not in reselable conditions cannot be returned.

Q. Why can’t I get shoes shipped outside of the continental US?

A. At this time our shipping is only set up for delivery to the continental US. We apologize for any inconvenience this causes.

Q. What care products should I use on my new shoes?

A. for oiled tanned leathers we suggest the regular use of boot oil or mink oil. These leathers are protected with a heavy coat of oil from the factory. As the shoe is used the oils evaporate and must be replaced or the leather gets dry and begins to crack. (Think of your hands when it is cold outside)

For Aniline tanned leathers, which are drier and tend to have smoother more shiny finishes we suggest a leather cream or balm in either clear or a matching color.

Q. What does EH mean?

A. This means that the shoes have been tested to NOT conduct electricity out of your body up to a certain level. These are used when there is the chance of exposure to an electrical current. For example, when you might be working inside a piece of equipment that has wiring.

Q. What does ESD mean?

A. This means that the shoes have been tested to verify that an electrical charge CAN get out of the body and be transmitted to the floor. This is typically used in situations where a spark due to static discharge could be hazardous to a worker or product. For example, employees who are exposed to explosive environments, electronics or powder coating applications.